These comprehensive Terms of Service ("Terms") govern your use of the operational security services, web platforms, and Threat Intelligence portals provided by Rapport Security Services Ltd (Company Registration Number: 12795715) ("The Company", "We", "Us"). By engaging with our services or utilizing our digital infrastructure, you agree to be bound by these Terms globally.

1. Operational Framework & Legislative Adherence

The Company operates within strict compliance frameworks designed to guarantee operational excellence and legal integrity.

SIA Licensing: We are an Approved Contractor recognized by the Security Industry Authority (SIA). We strictly adhere to the Private Security Industry Act 2001. All deployed frontline personnel are independently vetted to BS7858:2019 standards and hold current, active SIA licenses corresponding to their deployed duties (e.g., Security Guarding, Key Holding, CCTV Operations).
Health & Safety: Operations are planned and executed to comply fully with the Health and Safety at Work etc. Act 1974. Site-specific risk assessments are a mandatory prerequisite prior to any physical deployment.

2. Master Services Agreement (MSA) & Site Instructions

While these Terms govern general engagement, specific operational deployments are subject to a bespoke Master Services Agreement (MSA) and localized Assignment Instructions.

Assignment Instructions (AIs): Detailed tactical protocols are documented in the AIs. These documents remain the strict intellectual property of Rapport Security Services Ltd and may not be copied, distributed, or modified by the client without written consent. AIs define the precise remit, patrol routes, escalation matrices, and authorized use-of-force protocols tailored to the client's site.
Dynamic Risk Modification: The Company reserves the right to dynamically alter patrol schedules, officer numbers, or operational tactics if the National Operations Centre (NOC) detects an imminent escalation in the localized Threat Matrix, subject to client notification.

3. Liability, Indemnity & Force Majeure

Given the complex and dynamic nature of physical security threats, our liability parameters are strictly defined:

Insurance Coverage: The Company maintains comprehensive and robust insurance portfolios, including £10M Employers' Liability, £10M Public Liability, and £5M Professional Indemnity, underwritten by industry-specialist brokers.
Limitation of Liability: Security acts as a deterrent and rapid response mechanism. The Company shall not be held liable for third-party criminal acts, vandalism, or theft that circumvent reasonable and agreed-upon deterrence measures. We do not guarantee absolute invulnerability and cannot be held liable for consequential or indirect financial losses suffered by the client.
Client Negligence: The Company is indemnified against losses that occur due to the client's failure to adhere to provided security advisories, such as failing to repair compromised perimeter fences or ignoring access-control hardware malfunctions brought to their attention by our operatives.
Force Majeure: Neither party shall be liable for failure to perform contractual obligations if such failure is caused by acts of God, terrorism, riot, war, strikes, or catastrophic infrastructure failure.

4. Financial & Payment Terms

Standard operating procedures require adherence to the following financial terms:

Invoicing: Standard payment terms are 30 days net from the date of invoice generation, unless an alternative structure is legally drafted in the MSA.
Late Payments: We rigidly enforce our right to claim statutory interest (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 on all overdue accounts.
Dynamic Resource Surcharges: Emergency ad-hoc deployments requested with less than 12 hours' notice may be subject to rapid-mobilization surcharges, which will be communicated prior to deployment.

5. Non-Disclosure & Operational Confidentiality

Rapport Security Services Ltd handles highly privileged physical and cyber-physical vulnerability data.

Mutual NDA: Both the Client and The Company agree to a mutual Non-Disclosure Agreement encompassing all penetration testing results, Site Assignment Instructions, shift patterns, and NOC structural configurations.
Employee Solicitation: For the duration of any active contract and for a period of 12 months following its termination, the Client agrees not to directly solicit, employ, or engage any operational staff, management, or NOC operatives currently or previously employed by The Company. Breit of this clause will incur a recruitment penalty fee equivalent to 20% of the employee's annualized salary.

Last Updated: October 2025. Rapport Security Services Ltd reserves the right to amend these Terms. Continued use of our services indicates acceptance of the amended terms.