Frequently Asked Questions
Operational clarity is vital. Find answers regarding our deployment protocols, compliance, and infrastructure.
Operations & Deployment
Are all your operatives SIA licensed?
Absolutely. 100% of our deployed personnel hold valid Security Industry Authority (SIA) licenses relevant to their operative sector. Furthermore, all personnel are vetted to BS7858 standard.
What is your response time for mobile patrols/keyholding?
Our Service Level Agreement (SLA) for critical alarm responses is strictly defined in our initial consultation. In metropolitan areas, our rapid response units typically arrive on-site within 20 to 45 minutes of NOC activation.
Do you provide ad-hoc or emergency security coverage?
Yes. We maintain a tier-1 roster of highly trained officers ready for rapid deployment in case of sudden threat escalation, protest, or immediate risk to property/personnel.
Can you take over an existing security contract?
Yes, we regularly manage TUPE (Transfer of Undertakings) transfers. We handle the entire legal and operational transition, ensuring a seamless handover with zero disruption to your site's security posture.
Technology & Infrastructure
How does the National Operations Centre (NOC) function?
The NOC is the nervous system of Rapport Security. It is manned 24/7/365, monitoring live CCTV feeds, threat intelligence data, and coordinating ground units. If an intrusion is detected, the NOC immediately directs nearby response vehicles and liaises with local police forces.
How do you handle client data and CCTV footage?
We practice under ISO 27001 guidelines and strictly adhere to GDPR. All data is encrypted in transit and at rest, and CCTV footage is securely overwritten cyclically unless preserved as evidence following an incident.
What AI capabilities do your CCTV towers have?
Our advanced CCTV towers use deep-learning algorithms to differentiate between legitimate threats (human/vehicle intrusion) and environmental movement (wildlife, weather), reducing false alarms by up to 98% and ensuring faster, more accurate responses.
Compliance & Vetting
What is the BS7858 vetting standard?
BS7858 is the strict code of practice for vetting individuals employed in the security sector in the UK. It mandates a 5-year employment and address history check, financial background checks, and an enhanced DBS screening.
Are you an Approved Contractor?
Yes, we are a proud member of the SIA Approved Contractor Scheme (ACS) for Security Guarding and CCTV monitoring, ranking among the top providers in the UK for operational excellence.
Enterprise Integration
How does your service integrate with our existing IT team?
We adopt a co-managed approach. Our technology stack features robust APIs that allow our National Operations Centre to feed telemetry and logs directly into your existing dashboard (e.g., Splunk, Datadog), sharing physical threat metadata with your network security personnel.
Do you perform physical Red Teaming exercises?
Yes, our elite teams can perform authorized adversarial simulations, testing perimeter integrity, tailgating protocols, and staff readiness. Post-exercise, we present a comprehensive gap analysis to your executive board.
Can you manage global threats or executive travel?
Through our Close Protection unit, we offer end-to-end travel risk management. This involves pre-deployment intelligence gathering, secure logistics, and highly trained CP operatives to shadow VIPs in elevated-risk environments globally.